Privacy Policy

Last Updated: December 22, 2025

1. Introduction

PetWalker.ai ("we," "our," or "us") operates petwalker.ai (the "Site"), a platform connecting pet owners with professional dog walkers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Site and services.

2. Information We Collect

2.1 Personal Information You Provide

When you create an account or book a walk, we collect:

Name and contact information (email, phone number, address)
Pet information (name, breed, age, weight, temperament, medical conditions, special needs)
Home access instructions (gate codes, key locations, parking information)
Payment information (processed securely through third-party payment processors)
Emergency contact information
Profile photos of you and your pet

2.2 Information for Service Providers (Walkers)

If you register as a walker, we additionally collect:

Government-issued ID for identity verification
Background check consent and results
Professional certifications and experience
Bank account information for payment processing
Insurance information
Availability and service areas

2.3 Location Data

We collect precise geolocation data during walks to provide GPS tracking features. This includes:

Real-time location during active walks
Walk routes and distances
Start and end locations

GPS tracking can be disabled, but this will prevent you from using real-time tracking features.

2.4 Photos and Media

Walkers may upload photos of your pet during walks. These photos are associated with your pet's profile and the specific walk booking.

2.5 Automatically Collected Information

Device information (type, operating system, unique identifiers)
IP address and approximate location
Browser type and version
Pages visited, time spent, and interaction data
Referring website addresses

3. How We Use Your Information

We use the information we collect to:

Connect pet owners with qualified walkers
Process bookings and payments
Provide GPS tracking during walks
Send notifications, updates, and reminders
Verify walker credentials and conduct background checks
Ensure pet safety and provide emergency support
Improve our platform and user experience
Prevent fraud and ensure platform security
Comply with legal obligations
Generate aggregated analytics (anonymized data)

4. Information Sharing

4.1 With Service Providers

We share information with trusted third parties who help us operate our platform:

Background check providers: For walker verification
Payment processors (Stripe): To process transactions
Cloud hosting (Cloudflare): For infrastructure and security
Communication services: For notifications and customer support
Insurance providers: For coverage verification

4.2 Between Users

Pet owners can see walker profiles, ratings, reviews, and verification status
Walkers can see pet information, owner contact details, and home access instructions for confirmed bookings
Neither party sees payment information about the other

4.3 We Do NOT Sell Your Data

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.4 Legal Requirements

We may disclose information when required by law, to protect our rights, or in connection with legal proceedings.

5. GPS and Location Tracking

Our GPS tracking feature:

Only operates during active, confirmed walks
Provides real-time location to pet owners
Records walk routes for safety and verification
Can be reviewed after walk completion
Location data is retained for 90 days, then automatically deleted

6. Data Security

We implement industry-standard security measures including:

HTTPS encryption for all data transmission
Encrypted storage of sensitive information
Secure payment processing (PCI DSS compliant)
Regular security audits
Access controls and authentication
Background checks for all walkers

However, no internet transmission is 100% secure. You use our service at your own risk.

7. Your Rights and Choices

You have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your account and data
Opt-out of marketing communications
Disable GPS tracking (limits service features)
Download your data
Object to certain data processing

To exercise these rights, contact us at privacy@petwalker.ai

8. Data Retention

Active accounts: Data retained as long as account is active
GPS tracking data: 90 days after walk completion
Walk photos: Retained until account deletion
Payment records: 7 years (tax and legal requirements)
Background checks: Duration of walker's active status
Deleted accounts: Most data deleted within 30 days (some records retained for legal compliance)

9. Children's Privacy

Our service is not directed to children under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Cookies and Tracking Technologies

We use cookies and similar technologies for:

Remembering your login and preferences
Analyzing site traffic and usage patterns
Improving user experience
Detecting and preventing fraud

You can control cookies through your browser settings.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies before providing any information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

13. California Privacy Rights (CCPA)

California residents have additional rights including:

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of sale of personal information (we don't sell data)
Right to non-discrimination for exercising privacy rights

14. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR including:

Right to access, rectification, and erasure
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

15. Contact Information

For privacy-related questions or requests, contact us:

Email: privacy@petwalker.ai
Website: petwalker.ai